Warranty & Support

Support That Continues After Delivery

An Oxyboss purchase comes with more than equipment. We provide clear documentation, installation guidance, operator training, remote troubleshooting, and ongoing spare-parts support to help customers and partners use their hyperbaric chambers with confidence.

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Reliable Support, From Installation to Long-Term Use

Product responsibility does not end when your chamber leaves our factory. From delivery and setup to daily operation and future maintenance, our team provides practical support at every stage.

Standard One-Year Limited Warranty

Oxyboss standard products generally include three-years limited warranty, subject to the order agreement and warranty documentation.

Installation Guidance

Receive manuals, connection diagrams, operation videos, and remote setup assistance for the relevant model.

Remote Technical Support

Our team can help identify faults through photos, videos, operating information, and live video guidance.

Post-Warranty Assistance

After the warranty period, technical advice, repair recommendations, and spare parts remain available when needed.

Standard Three-Years Limited Warranty

Oxyboss standard products generally include  three-years limited warranty. The exact warranty period, covered components, and service responsibilities are defined in the order agreement or warranty document supplied with each order.

If a problem caused by product quality or manufacturing occurs during the warranty period, our technical team will review the case and may provide:

• Remote fault diagnosis
• Video-based technical guidance
• Repair instructions
• Replacement parts
• Necessary technical documentation

The appropriate solution will depend on the chamber model, the cause of the issue, the customer’s location, and the terms agreed for the order.

What Is Not Covered by the Standard Warranty?

The standard warranty generally does not cover:

• Incorrect operation or failure to follow the user manual
• Accidental or deliberate damage
• Unauthorized disassembly, repair, or modification
• Failure to follow required inspection or maintenance instructions
• Damage occurring during transportation
• Normal wear of consumable parts
• Damage caused by force majeure

Transportation damage is reviewed separately according to the agreed shipping terms, carrier records, and any applicable cargo insurance.

This page provides a general summary only. The signed order agreement and warranty documentation will take priority if any terms differ.

Installation and Setup Support

We want every chamber to be installed correctly from the beginning. Depending on the model, Oxyboss can provide:

• Installation manuals
• Hose connection diagrams
• Electrical connection instructions
• Installation and operation videos
• Remote video guidance
• Online technical support

For large hard-shell chambers and commercial projects, customers should confirm the entrance width, elevator dimensions, corridor width, turning space, floor load capacity, and final installation position before ordering.

On-site installation support may be evaluated separately based on the project location, scale, and local conditions.

Operation and Partner Training

Oxyboss provides product operation and basic sales training for distributors, dealers, and commercial customers. Training may include:

• Product structure and operating principles
• Standard operating procedures
• Safety precautions
• Routine inspection and maintenance
• Basic troubleshooting
• Differences between models and configurations
• Customer-needs assessment
• Product presentation and sales communication
• Guidance on avoiding unsupported medical claims

Training can be delivered through manuals, videos, remote meetings, or another agreed method.

How to Request Technical Support

1. Stop using the equipment if you notice an abnormal sound, odor, alarm, leak, damaged component, or unstable operating condition.
2. Prepare the product model, serial number, order information, a clear description of the issue, and photos or videos showing the equipment and the problem. If an error appears on the control screen, include a clear image of the message.
3. Contact Oxyboss by email or WhatsApp. Our team will review the information and may request additional checks or a live video call.
4. Follow only the inspection or repair steps provided by Oxyboss or an authorized service provider. Do not disassemble the pressure system, electrical system, or safety-control components without authorization.
5. After diagnosis, we will explain the recommended solution. If the issue is outside warranty, any applicable parts, shipping, or service costs will be confirmed before service is provided.

If Your Shipment Arrives Damaged

Inspect the external packaging and equipment as soon as the shipment arrives.

If you find impact marks, deformation, broken packaging, or another abnormal condition, take photos and videos before signing for delivery whenever possible. The damage should also be noted on the carrier’s delivery document.

Please provide:

• Photos of the external packaging and product
• An unboxing video
• Detailed images of the damaged area
• Shipping documents
• Carrier records
• Product serial number

We will review the available evidence and assist with repair guidance, replacement parts, an insurance claim, or another appropriate solution based on the findings and agreed trade terms.

Support After the Warranty Period

Our support does not automatically end when the warranty expires.

Oxyboss can continue to provide remote technical assistance, repair recommendations, technical documents, and spare parts for available models and components. Applicable parts, shipping, and service costs will be confirmed with the customer before service is provided.

Routine Care Helps Prevent Downtime

Maintenance requirements vary by model, so always follow the user manual supplied with your chamber.

As a general practice:

• Before each session, inspect the chamber body, door or zipper, hoses, connectors, controls, pressure gauge, and pressure-release devices.
• After each session, clean contact surfaces, keep the interior dry and ventilated, and record any unusual operating condition.
• Periodically inspect sealing performance, valves, filters, electrical connections, the oxygen concentrator, compression system, breathing accessories, and other components listed in the maintenance schedule.

Need Help With Your Oxyboss Chamber?

Whether you need installation guidance, troubleshooting, replacement parts, or post-warranty assistance, send us your chamber model, serial number, and a brief description of the issue.

Phone / WhatsApp: +86 17727849205
Email: info@Oxyboss.com

Request Technical Support

Important Notice

Warranty terms may vary by model, configuration, destination, and order. The applicable sales agreement and warranty documentation govern the final coverage.

Oxyboss provides equipment operation and safety guidance. This does not replace professional medical diagnosis or advice.

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